DECADE is a quality driven company that offers only the finest equipment available in carefully integrated systems designed to achieve a cost effective approach to current and future needs. We are a reputable dynamic company and staffed by professionals with hands on experience. The main field of expertise being integrated Fire and Security Systems from concept to final handover, with after sales service. DECADE has the necessary expertise to engineer innovative, effective and reliable solutions. Our installation standards and criteria for selection of personnel form part of our tightly monitored and controlled quality system.
DECADE is primarily based in Irinjalakuda however has completed various projects in Kerala.
DECADE performs maximum in-house installation work, with the majority of installations performed by our contractors who are experienced in the field of Fire and Security Systems. Projects undertaken by DECADE are completed within the programmed time limits, on budget and all snags completed. DECADE allocates all projects undertaken to a specific project manager who is responsible for the project from concept to handover.
DECADE has a standard call-out procedure for each system installed with 24-hour service. DECADE endeavor to respond telephonically within the hour and on site within 24 hours of being notified. Qualified and trained technicians would respond to the specific project with the necessary tools and stock to attend to the fault(s), should the system require additional spares, these would be obtained within the shortest time required. Servicing of equipment is carried out by DECADE in-house capabilities. DECADE undertakes after sales service agreements and pride in the in-depth knowledge of its product base with central documentation for each project undertaken. Quality is an element of the attitudes of our technicians that has been carefully nurtured and is evident in the compliments received from clients.
We are a professional company with the resources to meet the commitments given in this company profile. DECADE assures timely response to customer service, user-friendly equipment, top class technical support with outstanding warranty and service plan.
Our 5 top driving principles are:
We believe that quality products and quality services begin with quality thinking. So quality is the foundation over which we build our products and services.
We ensure transparency of thoughts and actions right from the first meeting with our clients. This fosters trust and understanding that paves way for value-enhanced partnership in the long run.
We keep good ethics. We follow certain values. We assure, here you can meet the right choice.
We are able to articulate success in our business; thanks to the process that leads us to the anticipated goals.
Accuracy is our primary concern towards customer’s needs; so much so that accuracy means customer elation in our understanding.
Area of Services
The system includes various types of Cameras, DVR (Digital Video Recorders) and connecting cables, Monitors etc.